KTC Strengthens IT Capabilities and Embraces AI for Future Growth

Bangkok: Krungthai Card (KTC) has strengthened its information technology framework, appointed a new IT executive, and embraced AI technologies to enhance operational efficiency, product development, and service delivery.

The Chief Executive Officer of KTC, Mrs. Pittaya Vorapanyasakul, stated that customer needs are evolving in the digital age, requiring businesses to adapt quickly. Particularly in the financial sector, high-quality, secure services are vital to maintaining customer trust. KTC has continuously improved its IT infrastructure and now brings in experienced IT executives to drive the company’s technological strategies, building a foundation for future digital transformation.

Starting January 1, 2025, Ms. Wilaiwan Nopparat has taken up the role of Chief Information Technology Officer. Ms. Nopparat, with over 20 years of experience in the telecommunications industry, will play a pivotal role in driving the technology agenda to align with KTC’s vision for 2025: “Building a Sustainable Future Through Digital Transformation.”

Ms. Nopparat outlined that KTC’s roadmap for 2025-2026 includes a focus on enhancing its Core Payment Platform and improving data management capabilities. KTC is collaborating with top IT partners to use world-class innovations in total solutions that will support real-time transactions and enhance business operations securely.

Along with the technological advancements, three key factors will drive KTC’s goal of becoming a sustainable digital enterprise:

1. Developing Personnel: KTC emphasizes training its employees in IT, fostering a culture of citizen developers using low-code platforms. This initiative will enable everyone in the organization to participate in improving work processes.
2. Creating a Fusion Team: KTC encourages cross-disciplinary teams to innovate and meet member expectations.
3. AI-Powered Technology: KTC is leveraging AI to enhance customer experience, predictive analysis, and automated decision-making, playing a critical role in transforming business operations.
   KTC envisions that its investments in digital innovation will streamline operations, reduce costs, and open up new business opportunities.